How do I update my schedule?

You’ll get access to the Partner Portal where you can manage your class listings, availability, and any changes in real time. You can do so from the calendar dashboard, or the classes widget found on the left side navigation bar. Find the "Add New Class" button or your class widget on the calendar dashboard and click to edit. If you already have a booking software, reach out to us if you would like to sync your schedules with the portal automatically.

Can I limit how many Alma users book each activity?

Absolutely. You can set a cap on Alma bookings per class to manage overall class size and protect your regular clients.

Can I block our certain days and times?

Yes, only add the dates and times you want featured on the app. If you have your booking software integrated, make sure you delete the classes you don't want to appear on the app through the Partner Portal.

Can I offer different types of activities?

Yes, Yoga, pilates, dance, strength, martial arts, whatever you offer.
Just categorize them clearly when listing your activities.

How do users confirm attendance?

Each venue receives a unique QR code, which it needs to display at the front desk or elsewhere visibly in the venue. Users scan it using the Alma app camera to confirm attendance. If they don’t check in, it counts as an absence.

What happens when a user cancels late or doesn't show up?

If the user cancels 1 hour before the activity starts or doesn't show up, you still get paid.

What happens if I need to cancel a class?

You can cancel/delete the class directly from the Partner Portal.
Users will be notified automatically and refunded to their Alma account.