User Support
Need help with payments, cancellations, or support? Learn how we handle refunds, secure your info, and assist when things go wrong.



Feb 1, 2025
What payment methods do you accept?
We accept debit and credit cards. All payments are securely processed through Stripe.
Is my payment information secure?
Yes. We use Stripe, one of the most secure and reliable global payment processors.
What if a venue cancels an activity?
You’ll get a full refund to your Alma account automatically.
What if I have a bad experience with a venue?
Alma acts as the connector, we aren’t responsible for the venue’s service. We recommend you speak directly with the venue if something goes wrong.
How do I contact support?
You can reach us anytime through our Contact page.
Join Now & Start Booking
Book and pay as you go for activities at top fitness
and wellness venues. You can join with or without a membership.
Join Now & Start Booking
Book and pay as you go for activities
at top fitness and wellness venues.
You can join with or without a membership.
Join Now & Start Booking
Book and pay as you go for activities at top fitness and wellness venues. You can join with or without a membership.